Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Citywide Property Solutions website and information provided to us in connection with inquiries, estimates, scheduling, and services.

2. Information We Collect

Information You Provide

When you contact us, request an estimate, schedule a service, or otherwise communicate with us, we may collect information such as:

• Name
• Phone number
• Email address
• Property or service address
• Details about the property
• Details about the services requested
• Scheduling information
• Information included in calls, texts, emails, forms, photographs, or other communications
• Other information you voluntarily provide to us

We do not intentionally request or collect Social Security numbers, payment card numbers, passwords, or other highly sensitive personal information through this website.

Please do not send sensitive personal or financial information through email or text message.

Information Collected Automatically

When you visit our website, our hosting, analytics, or other technology providers may automatically collect certain technical information, which may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or page
• Date and time of visits
• General website usage information

This information may be used to operate, secure, analyze, and improve our website.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and requests
• Communicate with customers and prospective customers
• Prepare estimates and proposals
• Schedule and coordinate services
• Provide and manage services
• Invoice and process payments
• Maintain business, tax, insurance, and customer records
• Improve our website and services
• Document property conditions and completed work
• Prevent fraud, misuse, or unauthorized activity
• Protect our rights, property, customers, employees, and contractors
• Comply with applicable laws and legal obligations

We may contact you using the phone number or email address you provide regarding your inquiry, estimate, scheduled service, invoice, or ongoing customer relationship.

We do not sell your personal information.

4. When We Share Information

We may share information when reasonably necessary to operate our business or provide requested services.

This may include sharing information with:

• Website hosting providers
• Email and communication providers
• Scheduling and customer-management platforms
• Accounting and payment service providers
• Analytics and technology providers
• Subcontractors or service providers performing part of a requested job
• Professional advisors, such as accountants, attorneys, or insurers

We may also disclose information when reasonably necessary to:

• Comply with applicable laws, subpoenas, court orders, or other legal requirements;
• Protect the rights, property, or safety of Citywide Property Solutions, our customers, employees, contractors, or others;
• Investigate suspected fraud, abuse, or unlawful activity; or
• Facilitate a sale, merger, restructuring, or transfer of all or part of our business.

We do not sell or rent your personal information to third parties.

5. Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand general website usage, improve performance, and analyze traffic.

Cookies may be placed by Citywide or by third-party hosting, analytics, or technology providers.

Most web browsers allow you to block or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Property Photos and Documentation

Citywide Property Solutions may take photographs or videos of work areas for purposes including:

• Preparing estimates
• Documenting pre-existing conditions
• Documenting completed work
• Quality control
• Communicating project conditions
• Resolving disputes
• Insurance or business recordkeeping

Where appropriate, we may also use before-and-after photographs for marketing purposes.

We will not intentionally publish photographs that identify a specific unit address, occupant, or other personally identifiable information without appropriate permission.

You may request that photographs of your property not be used for marketing purposes by contacting us.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy and to satisfy applicable business, legal, tax, accounting, insurance, dispute-resolution, and recordkeeping requirements.

When information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable legal or business requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information in our possession.

However, no website, email system, text message, electronic transmission, or storage method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

Please avoid sending sensitive personal, financial, password, or confidential information through email or text.

9. Your Privacy Choices

Depending on applicable law, you may contact us to:

• Request information about the personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information; or
• Ask us to stop certain non-essential communications.

Some information may need to be retained to comply with legal, tax, insurance, accounting, contractual, or other legitimate business requirements.

To make a privacy-related request, please contact us using the information below.

10. Communications

When you voluntarily provide your phone number or email address, we may use that information to communicate with you regarding inquiries, estimates, scheduling, services, invoices, and other matters related to your customer relationship.

If you receive text messages from Citywide, standard message and data rates may apply depending on your mobile provider.

You may ask us to stop non-essential communications at any time.

Stopping certain communications may affect our ability to provide requested services or respond to inquiries.

11. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information, subject to applicable legal requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including hosting, mapping, scheduling, payment, analytics, communication, and other technology providers.

Third-party websites and services have their own privacy policies and practices.

Citywide Property Solutions does not control and is not responsible for the privacy practices, security, content, or availability of third-party websites or services.

This Privacy Policy applies only to information handled by Citywide Property Solutions and does not govern third-party websites or services.

13. Business Transfers

If Citywide Property Solutions is involved in a merger, acquisition, sale of assets, reorganization, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated version on this page and update the effective date.

The version posted on this website is the current version of the Privacy Policy.

15. Contact

If you have questions about this Privacy Policy or how Citywide Property Solutions handles information, please contact us:

Citywide Property Solutions Email: citywidepropsolutions@gmail.com Phone: 609-224-0563